Live Chat Support
What is Live Chat? What exactly does the service entail?
When your web hosting company provides live chat support, you will be able to speak to an agent live and learn useful information or get an issue resolved in a very timely manner. The advantage of using chat compared to calling to talk to a live person is that you will need only a computer with Internet connection, so you will not pay any rates when you're in another country or state. Furthermore, it is quicker to copy and paste info like domains, usernames or error messages i.e. details that are sometimes difficult to share with the other side on the phone. The real-time chat is also a faster way to contact your web hosting company's support team as compared to using a ticketing system. Last, but not least, when some trouble requires a little more time to be dealt with, you are able to do something different while you wait for assistance on the live chat, therefore you will not lose time - something that's impossible if you are on the phone.
Live Chat Support in Website Hosting
As we acknowledge the fact that a number of problems are usually resolved if you talk with a live person, we offer a live chat service for all our potential and current customers. The chat is online every single day and our customer support agents will assist you with a wide range of questions and problems. If you aren't our client yet, you can learn more about our website hosting
plans and the web hosting environment in general in order to make sure that your sites will work effectively on our servers. If you already have an account and you have some questions or you encounter any kind of problems with any of our solutions, you'll be able to get in touch with us through the live chat and we will provide the necessary information or help you troubleshoot the problem. You will have to open a support ticket for some troubles that need longer time or the help of a system administrator, still for a number of common issues you will receive help right away.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as part of our services, so any time you have any kind of questions about our semi-dedicated hosting service
, you can get in touch with our customer support team anytime no matter if you have already obtained your account or not. In general, the chat service is intended for pre-sales, billing and common questions and problems, yet we can assist you with a lot of tech questions too. We can help you pick the best plan for your sites if you do not have an account yet, we can reply any kind of billing questions or concerns you could have or we can help you with installing your new email address on your computer or smartphone - all the aforementioned will be done quickly because our live chat service is accessible all the time, every single day. Every time you require help, you'll be able to talk with a representative and save time and effort.