A 99.9% Server Uptime
We’ve set up our website hosting platform using stable hardware and significantly modified software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on all our servers in order to guarantee utmost security and stability. We have added a number of anti–DoS appliances along with highly efficient firewall programs to make sure our internal network is impenetrable and secure.
Our website hosting service plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you select, the guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is crucial that you also set up your own network infrastructure. For this reason, we built a custom internal network in each one of our data centers. Relying on world–class Juniper switches and routers, our internal network allows for eye–poppingly fast data transfer rates and is completely redundant.
In this way, you will take advantage of a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, irrespective of which web hosting package you have chosen.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are not pleased with our hosting services, or if you think that they are inadequate, or if you decide that you require a Linux VPS service rather than a cloud hosting plan – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to have full control of your domain names even when you cancel your hosting account with us.
24/7 Technical Support
We have meticulously chosen each individual member of our 24x7 support team to make sure that we can offer the best client support service you can possibly get. Each of our technicians has many years of experience working with web hosting accounts behind his back, therefore they know very well what they are doing. What’s more, they are at your disposal 24/7 – you will be able to contact them at any time and they will respond to you as fast as possible.
Their average support ticket response time is less than twenty minutes, whereas with many other hosting distributors you need to wait around for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be replied to in less than one hour.