Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
Each help request you send to us will be dealt with within maximum one hour. In case your trouble ticket or email calls for further assistance from a sysadmin, we’ll without delay forward it and leave a comment to let you know that your case is being examined. If you order our Managed Services package, any of the server management services included there will be performed at a time that is convenient for you.
A Premium Customer Service
We will be at your disposal 24/7 to respond to any enquiries that you may have connected to our Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require help handling server administration tasks, you can examine our Managed Services package, which includes backup disk storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures
An Easy–to–Navigate Help Area
Every dedicated server is fitted out with our charge–free Control Panel, which sports a detailed knowledge base plus a group of how–to video tutorials. Whenever you require assistance with the Control Panel, just press the Videos or Help buttons located in the upper right corner.