The availability of the customer and tech support that a website hosting company offers will tell you a lot for the services that they provide as well. In case you are allowed to use only emails and / or tickets, you have almost certainly discovered a reseller not the hosting supplier. When this is the case, you will have to wait for several days so as to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual hosting company for extra assistance. If the provider can provide various ways of communication with quick response time that are available at any moment, they're almost certainly the top provider, not only a reseller. Which means that you'll take advantage of prompt assistance and top quality support as they will have direct access to the servers where your account will be created. Regardless of the trouble - sales or technical, it's always better to be able to get in touch with your hosting company directly through your favourite way of communication.
24/7 Customer Support in Website Hosting
All our website hosting service feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our solutions before you make a purchase or you're an existing customer and you have any kind of question or some issue, you're able to contact us any time, including weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical issues or any issues which require more time to investigate and deal with. Unlike many other web hosting suppliers, our trouble tickets have a guaranteed maximum reply time of just 1 hour, therefore no matter what the problem is, it'll be resolved in a timely manner and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You're able to test our support services even before you purchase a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and general queries. Our agents will assist you to find the best package or supply you with info about our servers, so as to verify if the system requirements for your sites are met. In case you're an existing client, you will also be able to contact us through electronic mail or through our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We guarantee that if you employ any of these 2 methods of contact, you'll receive an answer within no more than an hour and that’s 24/7, which includes weekends and public holidays. If you have used the hosting services of other companies, even large ones, you are able to compare the response time because it often takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server through us, you will be able to get in touch with us 24/7 for any server-related issue or forany difficulties and questions associated with the pre-installed software your server comes with. If you have not obtained a VPS server package yet, you'll be able to find out a lot more about our services by giving us a telephone call or via our live chat service. For more tech problems, you can send an email or open a support ticket through your billing Control Panel and you'll get support within less than 1 hour no matter the time of the day, even on holidays and weekends. The actual reply time in most cases doesn't exceed thirty minutes. In case you'd like to have assistance with third-party software, you're able to use the Managed Services upgrade which you can include to each VPS package and our administrators will assist you with any installation or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time guarantee, you will take advantage of extremely fast support when you buy a dedicated server through our company. Our customer and tech support teams are online 24/7/365, as a result when you open a support ticket via your billing account or you send an email message related to any issue with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within 1 hour, even during holidays. Our ticketing system is the best option in case the matter in question needs more time to be resolved or when it should be forwarded to our administrators, because it's far more convenient to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to call us or talk to a live representative employing our chat service. If you add the Managed Services upgrade to the server plan, our admins can also help you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 as well.