A ticketing system is the most popular channel of correspondence that web hosting companies offer to their customers. It is most often part of the billing account and is the most effective way to resolve a problem that takes some time to examine or that has to be escalated to a server administrator. Thus, all responses provided by either side will be kept in the exact same location in case someone else needs to work on the given issue and the info already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you will need to log in and out of at least two accounts in order to perform some operation or to contact the hosting company’s customer support staff. If you want to manage a number of domains and each one is hosted in a different account, you will have to use even more accounts at the same time. Furthermore, it might take a substantial length of time for the hosting provider to respond to your tickets.
Integrated Ticketing System in Website Hosting
With a website hosting
from our company, you won’t ever need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst browsing through your website files or editing various account settings. The ticketing system is being closely monitored 24/7 by our customer support engineers and the response time is maximum 60 minutes, but it rarely takes more than twenty minutes to get support. In stark contrast with other providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and request information in relation to any technical or billing problem. Besides, you can see a number of help articles, which will help you fix the most commonly faced problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s more convenient to manage everything in a single location, which is why we’ve incorporated a trouble ticket system into the custom Hepsia Control Panel, which comes with each single semi-dedicated server
account. This will allow you to manage the correspondence with our help desk support staff together with your web files, which means that you will not have to remember additional log-in credentials for a separate admin console. You’ll be able to post a new ticket or to track down the status of an old one with less than a few mouse clicks whilst you are browsing the files within your semi-dedicated account. Additionally, you can go through older tickets using a clever search option or read applicable FAQ articles, which provide solutions to commonly encountered predicaments. The built-in ticketing system is closely monitored 24x7x365 with the maximum response time being just one hour, so there will always be someone to help you out.