One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how does it improve user experience?
If you’ve ever got any queries with regard to your web hosting plan or if you face a problem with your websites, you will have to get in touch with the respective web hosting provider’s help desk support team. It may not make a difference how swiftly they will reply when you have a general inquiry, but an issue like an ill-applied web application update, for example, may result in your website becoming broken or unavailable on the Internet. And the longer you wait for the support team to lend you a hand, the longer the site will be inoperational. If you offer goods or services online, any downtime will affect your site in a bad way and you may lose current or potential customers. Many web hosting providers, chiefly resellers, handle trouble tickets and e-mails within twenty four hours, but in the Internet realm this is much too long, as clients will rarely revisit a website that’s not functioning correctly over a lengthy stretch of time.
One-Hour Response Guarantee in Website Hosting
If you’re using one of our website hosting service
and you’ve got a question or face a certain difficulty, you can contact us 24/7 by opening a customer support ticket or by sending an e-mail and we’ll make sure that you have a reply within the hour. If the issue can be sorted out, we will do it before we get back to you, whilst if there’s something that you need to do on your end, we’ll give you all the required information – what settings to check, what workable solutions to try out, and so on. Normally, you’ll receive a response within only half an hour, so waiting around for hours and hours or even for more than 1 day to get support is something impossible. Our sixty-minute response guarantee is valid for any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we are aware of just how vital it is to get well-timed help, we guarantee that you’ll never need to wait around for more than 1 hour to receive a reply to any ticket that you send through your semi-dedicated server
CP. In reality, you’ll rarely need to wait around for more than twenty to thirty minutes and this applies to any query irrespective of its nature – technical, general or billing. In addition, our tech and customer support staff is available to you 24/7/365, which implies that even in case you post a ticket during legal holidays, you will invariably get a blazing-fast reply, which will contain the answer to an inquiry, the solution to a predicament or the info necessary to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you will never need to waste a whole day awaiting a reply like you would with a lot of other companies.